For small businesses

Customer management software for UK small businesses

Once a business has staff, repeat customers and more than a handful of jobs a week, information starts hiding: a phone number in one person's phone, a quote in someone's sent items, a job history nobody wrote down. ProPortalBusiness keeps it in one place the team can search.

Free plan: no card required. Pro: £1 per month for 3 months, then £29 per month — cancel anytime.

One customer record the team shares

Contact details, job history, invoices, payments, files, signed contracts and communication preferences live on the customer record, so the answer does not depend on who happens to be in the office.

  • Automatic customer numbers for clean referencing
  • Universal search across customers, jobs and invoices
  • Marketing consent and contact preferences recorded per customer

Work the team can plan

Jobs are scheduled against customers, staff rotas are saved records rather than screenshots in a group chat, and tracked time can become invoice lines.

  • Projects and jobs with costs and margins
  • Weekly staff rotas that persist
  • Time tracking that reaches the invoice

Records you can hand to an accountant

Invoices, payments and recorded costs produce revenue and profitability views you can export as CSV or PDF at period end.

Moving off paper and spreadsheets

PPB Capture lets you photograph existing paperwork and diary pages so historic customer details can be reviewed and imported rather than retyped over several evenings.

Common questions

How many users can we have?
Team seats depend on your plan. The pricing page lists the current allowances for each plan.
Is it a CRM or a job management tool?
Both, in the sense that matters for a small service business: the customer record is the centre, and jobs, invoices and documents attach to it.
Can we control what staff see?
Staff accounts are created by the business owner and scoped to your business data only.